Role Summary A mid-level Computer User Support Specialist position supporting a federal government program. The role involves delivering technical assistance and troubleshooting to a diverse user base, including VIPs, with a focus on remote support supplemented by weekly onsite visits. The position emphasizes high-quality service delivery within established SLAs and collaboration with Tier 3 support teams. Responsibilities Provide timely, reliable IT support to all users, including VIPs, ensuri