Description Business Analyst - AI Chatbots (Contract) Employment Type: 28 Week Contract, Potential for Extension or Conversion Location: Hybrid/Onsite Philadelphia, PA Position Overview We are seeking a highly analytical Business Analyst to support the strategy, optimization, and delivery of conversational AI experiences, including chatbot solutions. In this role, you will uncover insights from transcripts, customer journeys, and cross channel behavior; translate those insights into clear us