Job DescriptionServiceNow Architect NowAssist ITSM Must Have Technical/Functional Skills8+ years of hands-on ServiceNow platform experience, with deep focus on ITSM architecture and operations.Proven experience designing and building AI Agents on ServiceNow, beyond standard Now Assist capabilities (mandatory). Includes agent workflows, autonomous decisioning, contextual reasoning, orchestration, and escalation logic.Strong expertise in Now Assist for ITSM, including: Incident summarization Case