4+ years of commercial software development experience. Proficient in developing and hosting solutions using Java and Python on cloud platforms, preferably Google Cloud Platform. Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech. Develop secure, resilient cloud infras