Key Responsibilities Proactive Servicing Strategy & Operating Model Assess the current EUC proactive servicing model, tools, workflows, and outcomes Assist in designing a future-state predictive, proactive, and preventative servicing operating model Define how proactive servicing integrates across remote, localized, and onsite support teams Live Servicing Channel Optimization Analyze live servicing channels (e.g., walk-up, chat, phone) to identify avoidable demand Design proactive and autom