Must Have Technical/Functional Skills Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems. Architect secure, resilient cloud infrastructure on Google Cloud Pl