Job Title: ServiceNow Now Assist Engineer
Location: Phoenix, AZ / Charlotte, NC / New York, NY / Utah — Onsite (5 days/week)
Job Type: Contract
Experience: Experienced professional
Job Overview
We are looking for an experienced ServiceNow Now Assist Engineer to design, implement, and optimize AI-powered solutions across the ServiceNow platform. The role focuses on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk while leveraging Now Assist, AI Agents, Agentic Workflows, and Generative AI capabilities.
Key Responsibilities
- Design and implement AI-powered ServiceNow solutions across IRM, GRC, BCM, Privacy, Audit, Risk, and Security Operations
- Build conversational AI experiences using Now Assist Panel and Virtual Agent
- Implement AI governance controls and compliance guardrails
- Develop reusable automation components and support SDK/source-controlled development
- Collaborate across Risk, Compliance, Security, and IT teams
- Explain AI concepts to both technical and non-technical stakeholders
Required Skills
- Strong ServiceNow platform engineering experience
- Hands-on experience with ServiceNow Now Assist, AI Agents, and Agentic Workflows
- Experience supporting IRM, GRC, BCM, Privacy, Audit, Risk, and Security Operations functions
- ServiceNow configuration and development using platform-native capabilities
- Strong stakeholder management and communication skills
Preferred Skills
- Generative AI / Now Assist implementation experience
- Enterprise risk management knowledge
- Workflow automation background
Location & Work Model
Fully onsite (5 days/week). Available locations: Phoenix, AZ | Charlotte, NC | New York, NY | Utah.
Engagement Details
Contract engagement. Duration to be confirmed. Immediate sourcing underway.
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