Hope you are doing good.
I am Pankaj Jain with SysMind Technologies, I’ve got an urgent requirement with my client across the USA.
Below is the job description, if you are looking for a new role please revert me with your updated resume or you can reach me.
Note: Contract Requirement
Position: AS400 Production Support Engineer
Location: Plano, TX
Duration: Long Term Contract
Job Description:
Seeking an experienced AS400 Production Support Engineer to provide operational support for business-critical applications. The role involves job monitoring, production incident resolution, job restarts, batch support, troubleshooting, and ensuring stable day-to-day operations while meeting SLA commitments.
Key Responsibilities:
- Monitor AS400 (IBM i) production environment, batch jobs, schedulers, and system health.
- Monitor, troubleshoot, restart, and recover failed batch jobs to meet SLA commitments.
- Resolve production incidents related to batch failures, application issues, infrastructure alerts, and system availability.
- Perform user account administration, password resets, access provisioning.
- Monitor alerts from Jobman, Logmon, IBM Navigator, and other operational tools.
- Execute daily, weekly, month-end, and year-end batch processing activities.
- Perform backup monitoring, recovery support, spool file management.
- Coordinate with application, infrastructure, and business teams for incident resolution and problem management.
- Execute runbooks, document fixes, perform root cause analysis, and recommend process improvements.
- Maintain knowledge articles and ensure compliance with ITIL Incident, Problem, and Change Management processes.
Required Skills
- Experience supporting IBM i (AS400) production environments.
- Knowledge of batch scheduling, job monitoring, job restarts, CL commands, DB2/400, message queues, and spool files.
- Experience with ITSM tools and production incident management.
- Strong troubleshooting, analytical, and communication skills
- 3+ years of experience in AS400 / IBM i production support.
- Strong knowledge of IBM i operating system and batch operations.
- Experience with job monitoring, job scheduling, and production support activities.
- Good understanding of CL commands, job logs, spool files, message queues, and work management.
- Knowledge of DB2/400 and SQL for basic troubleshooting.
- Experience with incidents, problem, and change management processes.
- Strong analytical and troubleshooting skills.
- Excellent communication and documentation skills.
Warm Regards,
Pankaj Jain | SYSMIND LLC
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
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