Job Role- Business Analyst (Mortgage Exp) Location: Plano, TX Work Schedule: Hybrid 5 days onsite / 5 days remote (rotational) Position Overview This role is critical in resolving complex or escalated customer issues, ensuring a positive experience while protecting the business through professional, compliant, and empathetic communication. The ideal candidate is calm under pressure, excels in customer service, and can de-escalate sensitive situations with confidence and care. Experience within