Mainframe Operator – L1 Incident Management

We are seeking a Mainframe Operator to function as a Level 1 Incident Manager for critical incidents/events relating to various IT technologies. Quickly create, escalate, triage, and track customer technology-related incidents. Excellent communication skills are necessary to collaborate with IT staff, customers, and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets, and services. Monitors mainframe control consoles, periodically