Mainframe Operator (Incident Manager)

Title: Mainframe Operator L1 Incident Management. Location: Pontiac, MI. Duration: 12+ Months Contract. Schedule: Onsite | Applicants could be requested to work Holidays, Days, Afternoons and/or Midnight Shifts. Job Description: We are seeking a Mainframe Operator to function as a Level 1 Incident Manager for Critical Incidents/Events relating to various IT technologies. Quickly create, escalate, triage, and track customer technology-related incidents. Excellent communication skills are necessa

Overview Infinitice specializes in IT staff augmentation, connecting businesses with highly skilled professionals across data, analytics, and technology roles. We help organizations scale quickly with the right talent at the right time. Job Title: Mainframe Operator Location: Pontiac, MI (onsite) Job Description Serve as a Level 1 Incident Manager for critical IT incidents and events, including rapid creation, escalation, triage, and tracking of customer technology-related issues.Communicate eff

customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language. Perform deliveries as assigned and must be able to lift 50 pounds. The position mandates a p

Location: Waterford, MI Salary: $35.00 USD Hourly - $42.00 USD Hourly Description: Role Overview: Experience: Intermediate Start Date: 9/21/26 Duration: Continuous Location: 100% onsite - no WFH Schedule: Candidates may be required to work days, afternoons, midnights, and holidays. Primary Responsibilities This is essentially a Computer Operations / IT Operations role with hands-on Mainframe responsibilities. The individual will primarily be responsible for: Incident ticketing and managem