job summary: Backfill for Cole Rhodes , someone closer to a TOC Service Desk analyst rather than the contractors previously hired for UCB's EPIC rollout. Must-haves: Customer service skills and experience Active Directory Windows and/or Microsoft troubleshooting Computer/printer hardware troubleshooting WAN/LAN, wired/wireless network troubleshooting Remote support experience Nice-to-haves: Service Management tools (ex. ServiceNow/Jira/ZenDesk) Experience with troubleshooting VPN, MFA, mobile d