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102 results (15 new)

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Amazon Connect Contact Center Engineer

Sovereign Technologies

Remote • Today

Easy Apply

Contract

Depends on Experience

Sr Contact Center Engineer( Cisco/Genesys/Avaya/NICE/Amazon Connect/Five9, or similar enterprise grade solutions)

Srinav Inc.

Lafayette, Louisiana • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Business Analyst with Amazon Connect (Contact Center)

HAN IT Staffing Inc.

Remote • 5d ago

Easy Apply

Contract

70 - 75

Senior Contact Center Engineer

Srinav Inc.

Lafayette, Louisiana • Today

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Contract, Third Party

Depends on Experience

Immediate Need!! Senior Contact Center Engineer

Srinav Inc.

Hybrid in Lafayette, Louisiana • Today

Easy Apply

Contract, Third Party

Depends on Experience

Senior Contact Center Engineer

VLink Inc

Hybrid in Lafayette, Louisiana • 5d ago

Easy Apply

Third Party, Contract

60 - 65

Cisco Contact Center Engineer

Spear Staffing

Remote • 8d ago

Easy Apply

Contract

Professional Services Contact Center Engineer

RingCentral, Inc.

Remote • Today

Full-time

USD 88,200.00 - 115,000.00 per year

Senior Contact Center Engineer - Genesys

Capital Group

San Antonio, Texas • Today

Full-time

USD 141,648.00 - 226,637.00 per year

Contact Center Architect – Amazon Connect & AWS

Infosat IT Services LLC

Remote • Yesterday

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Contract

Depends on Experience

Business Analyst - Amazon Connect Contact centre

Everest Global Solutions

Remote • 6d ago

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Contract

Depends on Experience

Product Owner /Manager, Contact Center

Momento USA LLC

St. Louis, Missouri • Today

Easy Apply

Contract, Third Party

$70 - $75

Amazon Connect Developer

Headway Tek Inc

New York, New York • Today

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Full-time, Part-time, Third Party, Contract

AWS Connect Engineer - Onsite at Sacramento, CA

Acclaim Systems

Sacramento, California • Yesterday

Easy Apply

Full-time

Depends on Experience

Senior Software Engineer, Contact Center Platforms (Java/AWS/Amazon Connect)

NTT DATA, Inc.

Plano, Texas • Today

Full-time

USD 102,675.00 - 136,900.00 per year

Senior Contact Center Support Specialist (Amazon Connect)

DyaTech LLC

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

Contact Center Systems Engineer

Synkriom

Elk Grove, California • 4d ago

Easy Apply

Full-time

Depends on Experience

Contact Center Architect

Momento USA LLC

Remote • Today

Easy Apply

Contract, Third Party

$60 - $80

AWS Contact Center Engineer

UnitedHealth Group

Eden Prairie, Minnesota • Today

Full-time

USD 72,800.00 - 130,000.00 per year

Contact Center Architect | Healthcare | Remote

Tekaccel, Inc

Remote or Texas • Today

Full-time, Contract, Third Party

Principal Contact Center Platform Engineer

Averosoft Inc.

Hybrid in North Chicago, Illinois • 19d ago

Easy Apply

Contract, Third Party

Depends on Experience

Principal Engineer - Copilot Studio & AI for Contact Center (CCaaS)

TechWish

Remote • 27d ago

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Contract

Depends on Experience

AWS Contact Center Architect

Vbeyond Corporation

Rhode Island • Today

Easy Apply

Full-time

Lead Systems Engineer - (Amazon Connect) - Remote

Tekaccel, Inc

Remote • Today

Contract

$DOE

Lead Systems Engineer – Amazon Connect | Dallas, TX and MO and NY - Hybrid

Momento USA LLC

Dallas, Texas • Today

Easy Apply

Contract, Third Party

Depends on Experience

Amazon Connect Architect - Remote

VISION INFOTECH INC.

Remote • 5d ago

Easy Apply

Third Party, Contract

Depends on Experience

Lead Software Engineer (Contact Center Modernization, AWS & AI)

U.S. Bank

Irving, Texas • Today

Full-time

USD 133,365.00 - 156,900.00 per year

Genesys Engineer with Contact Center

AmmaluIT

Elk Grove, California • Yesterday

Easy Apply

Full-time, Part-time, Third Party, Contract

Contact Center Systems Engineer

Info Way Solutions

Elk Grove, California • 4d ago

Easy Apply

Contract

Depends on Experience

Technology Engineer - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Job Details

Skills

Amazon Connect
Amazon Lex
AWS Lambda
Outbound Campaigns
Customer Profiles

Summary

Job Summary:

We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. We’ll need a lead who’s skilled in this area.

The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven experience in contact center technologies, automation, infrastructure as code (IaC), and cloud-native development. Skilled in building scalable, reliable, and efficient customer engagement solutions.

Amazon Connect Contact flow design including flow modules
Amazon Connect outbound campaigns design/build/monitor
Amazon Connect customer profiles
Amazon Lex voice bot design/build/monitor

Additional Experience

5+ years hands-on experience with Amazon Connect or comparable CCaaS platforms (Genesys, NICE, Five9)
Amazon Connect: Contact flows, modules, hours of operation, prompts, quick connects
Amazon Lex: Bot design, intent/slot configuration, fulfillment logic, multi-turn conversations
Outbound Campaigns: Campaign management, contact list handling, answering machine detection
Customer Profiles: Profile configuration, identity resolution, data integration from external sources
Routing Profiles: Queue priority, routing logic, agent hierarchy, skill-based routing
Supporting AWS Services: Lambda, DynamoDB, S3, CloudWatch, Kinesis, EventBridge

Preferred Qualifications:

Experience with Contact Lens for real-time and post-call analytics
Familiarity with telephony concepts (IVR, ACD, CTI, SIP)
AWS certifications (Cloud Practitioner, Solutions Architect, or Specialty)
Experience integrating contact center solutions with Salesforce, ServiceNow, or similar CRM platforms

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120317
Position Id: 9092056
Posted 4 hours ago

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Contact the job poster

Chandee Pandey

Recruiter! @ Sovereign Technologies

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Remote

•

Yesterday

Role: Contact Center Architect Primary Technology: Amazon Connect Work Arrangement: Remote Candidate Location: EST and CST time zones preferred Experience: 10+ years of overall IT experience Amazon Connect: Minimum 3+ years of hands-on production experience Healthcare Experience: Not mandatory; candidates from other industries are welcome. Critical Requirement: Candidates must have strong hands-on experience in both Amazon Connect architecture and development. Communication: Strong communication

Easy Apply

Contract

Depends on Experience

Lead Systems Engineer - (Amazon Connect) - Remote

Remote

•

Today

Position: Lead Systems Engineer - Amazon Connect Location: Remote Job Description: The Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scal

Contract

$DOE

Contact Center Architect

Remote

•

Today

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

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Full-time, Part-time, Third Party, Contract

Business Analyst with Amazon Connect (Contact Center)

Remote

•

5d ago

Business Systems Analyst Amazon Connect Contact Center Location: Open Remote Job Type: C2C/W2/1099 Duration: Long term If Amazon Connect experience is not available, we are open to considering candidates with experience in other Contact Center/Voice Cloud platforms, such as Twilio, Five9, Genesys, or similar platforms. Job Overview We are seeking a Business Systems Analyst with strong experience in Amazon Connect-based contact center solutions to support contact center transformation, IVR mode

Easy Apply

Contract

70 - 75