Job Title: Business Analyst / System Analyst - ServiceNow Legal Service Delivery (LSD) / Operations Excellence Location: Remote Contract Required Qualifications: 5+ years of experience as a Business Analyst / System Analyst. Hands-on experience with ServiceNow platform. Strong experience in Legal Service Delivery (LSD) implementation/support in ServiceNow. Experience with Operations Excellence / Process Optimization initiatives. Expertise in requirements gathering, business process mapping, w