Job Description - Business Analyst Voice / Amazon Connect / Call Centers/IVR Location:US, Latin America, Canada (Remote) Duration: 1+ year MOI: Skype Note - Excellent communication and documentation skills (Spanish/French a plus). Role Overview Business Analysts will support call center transformation initiatives leveragingAmazon Connectand voice solutions. They will act as a bridge between business stakeholders and technical teams, ensuring requirements are well-documented, analyzed, and tra