Role:Business analyst with Healthcare IVR Location: Remote USA Duration: Long term Contract Experience: 10+ Years Employment Type: C2C / W2 Job Description: Key Responsibilities Analyze and document business and functional requirements for healthcare IVR use cases (member and provider) Partner with business stakeholders to define call flows, decision trees, prompts, menus, and transfer logic Translate business needs into BRDs, FRDs, user stories, and acceptance criteria Work clos