CCaaS Business Systems Analyst

Job Summary Senior Business Systems Analyst (Optimum) - Bridge the gap between business needs and technology solutions, focusing on systems such as billing, OSS/BSS, and HR (e.g., SuccessFactors). - Gather, analyze, and document detailed business and functional requirements for new systems and enhancements. - Lead small to medium-sized projects, coordinating activities between stakeholders, business units, and IT teams. - Design and document process flows and system solutions to address busin