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Job Description: Position Summary: Responsible for ensuring the stability, availability, and operational health of enterprise Contact Center as a Service (CCaaS) platforms, including Amazon Connect, Genesys Cloud, NICE CXOne, and Pindrop. Acts as a key escalation point for production incidents, troubleshooting, vendor coordination, and operational support to deliver reliable customer and agent experiences. Key Responsibilities Provide advanced production support for CCaaS platforms and integrat
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