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Contact Center Technology Portfolio Manager

w3r Consulting

Remote • Today

Easy Apply

Contract

0 - 0

Principal Engineer II - Contact Center Technology & Operations

Western Alliance Bank

Phoenix, Arizona • Today

Full-time

IT Manager III - Contact Center Technology & Operations

Western Alliance Bank

Phoenix, Arizona • Today

Full-time

Technology Engineer, Principal - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer, Senior - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Contact Center Manager

GoodLeap

Roseville, California • 3d ago

Full-time

USD 62,000.00 - 75,000.00 per year

Contact Center Systems Manager - Genesys, Salesforce & Five9

Motion Recruitment Partners, LLC

Los Angeles, California • Today

Easy Apply

Full-time

USD 105,000.00 - 130,000.00 per year

Technical Program Manager Service Desk & Contact Center Solutions

Chenega MIOS

Colorado • Today

Full-time

USD 98,900.00 - 135,000.00 per year

Program Manager, Studio Technology Portfolio Operations

Software Resources, Inc.

Hybrid in Burbank, California • 12d ago

Easy Apply

Contract

Depends on Experience

Technology & Product Portfolio Manager - Position Sensors (Remote)

Tyco Electronics

Remote or Pennsylvania • Today

Full-time

USD 150,000.00 - 220,000.00 per year

Technology & Product Portfolio Manager - Temperature Sensors (Remote)

Tyco Electronics

Remote or Pennsylvania • Today

Full-time

USD 150,000.00 - 220,000.00 per year

Technology & Portfolio Manager - Pressure Sensors (Remote)

Tyco Electronics

Remote or Pennsylvania • Today

Full-time

USD 150,000.00 - 220,000.00 per year

Manager, Technology Support and Operations (Administrator I), Technology Support Center

California State University

San Bernardino, California • Today

Full-time

USD 4,135.00 - 9,305.00 per month

Global Capability Center Technology Lead/Manager

Accenture LLP

Chicago, Illinois • Today

Full-time

USD 87,400.00 per year

Temporary -Contact Center Associate

APN Consulting Inc

Piscataway, New Jersey • 4d ago

Easy Apply

Third Party, Contract

$19

Technology Change Management Program Manager

BCforward

Charlotte, North Carolina • Today

Easy Apply

Contract

$64.00 - $64.52 per hour

Senior Manager, Real Estate Technology Infrastructure

Ledgent Technology

Houston, Texas • Today

Easy Apply

Full-time

$130000 - $170000 per annum

Independent Technology Sales/ Client Partner

Saven Technologies

Remote • 6d ago

Easy Apply

Full-time

Depends on Experience

Sr. Technology Project Manager

Strategic Staffing Solutions

Charlotte, North Carolina • Today

Easy Apply

Contract

USD65 - USD70

Manager, Digital Technology

Ledgent Technology

Las Vegas, Nevada • Today

Easy Apply

Full-time

$130000.00 - $150000.00 per annum

Workplace Technology Consultant

Della Infotech

Hybrid in Sunnyvale, California • Today

Easy Apply

Contract

80 - 85

Events Technology Operations Lead

Randstad Digital

San Francisco, California • Today

Contract

USD52 - USD62

Technology Business System

Strategic Staffing Solutions

Charlotte, North Carolina • Today

Easy Apply

Contract

USD0 - USD0

Director of Technology

United Charter High Schools

Hybrid in New York, New York • 4d ago

Easy Apply

Full-time

150,000 - 175,000

Technology Incident Manager (1132)

BCforward

Brooklyn, Ohio • Today

Easy Apply

Contract

$56.00 - $56 per hour

Operations Technology Trainer (Onsite)

Randstad Digital

South Carolina • Today

Full-time

USD70,000 - USD100,000

Operational Technology Sys Admin - Grid Systems Software

Ledgent Technology

Anoka, Minnesota • Today

Easy Apply

Full-time

$100000 - $145000 per annum

IT - Product Manager/Technology - Mid-Level

Randstad Digital

Austin, Texas • Today

Contract

USD55 - USD58

Lead HR Technology Product Owner Workday

Vbeyond Corporation

California • Today

Easy Apply

Full-time

Job Details

Skills

contact center
Portfolio Management
Leadership
Forecasting
Communication
Financial Management
Budget
Artificial Intelligence
Agile
Capacity Management

Summary

The Contact Center/Portfolio Manager will provide delivery leadership and portfolio governance support for the Contact Center Technology organization, partnering directly with team Leadership. This role will coordinate strategic initiatives, executive reporting, capacity planning, financial management, roadmap execution, and governance activities across a diverse portfolio of transformation and production-support programs.

The successful candidate will act as the operational leader responsible for ensuring strategic alignment, execution transparency, and delivery accountability across multiple technology and vendor initiatives.

Primary Responsibilities
Portfolio Governance

Manage enterprise Contact Center and AI transformation portfolios.
Maintain integrated roadmaps across strategic initiatives.
Track portfolio health, milestones, dependencies, risks, and financials.
Drive portfolio prioritization discussions and investment decisions.
Facilitate executive governance reviews and steering committee meetings.

Executive Reporting

Prepare executive-level presentations and status updates.
Develop quarterly business reviews (QBRs).
Create leadership dashboards and performance scorecards.
Deliver concise updates for senior leadership and executive stakeholders.

Strategic Planning

Coordinate annual planning and funding activities.
Support business case creation and staffing models.
Manage capacity planning and resource forecasting.
Track vendor engagements and delivery commitments.

Program Coordination

Facilitate cross-functional collaboration between:

Product
Operations
Architecture
Development
Testing
Cybersecurity
Vendors

Financial & Resource Management

Monitor budget performance.
Track project burn rates and forecasts.
Support contractor and staffing requests.
Maintain resource plans for strategic initiatives.

Desired Qualifications

7+ years in Portfolio Management, Program Management, or Technology Delivery Leadership.
Experience managing enterprise technology portfolios.
Strong executive communication skills.
Proven experience producing leadership materials and governance reporting.
Experience with Agile, Waterfall, and hybrid delivery frameworks.
Familiarity with Contact Center operations and AI initiatives preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10106293
Position Id: 9106776
Posted 2 hours ago

Fitment

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ET Senior Technical Program Manager II

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Description: Remote Our client is seeking a Senior Technical Program Manager to lead large-scale, enterprise-wide technology initiatives across Product, Engineering, Infrastructure, and Operations teams. The role will drive complex platform, migration, integration, and transformation programs while partnering with executive leadership and cross-functional stakeholders. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a gre

Contract

Job Details

Skills

contact center
Portfolio Management
Leadership
Forecasting
Communication
Financial Management
Budget
Artificial Intelligence
Agile
Capacity Management

Summary

Manage enterprise Contact Center and AI transformation portfolios.
Maintain integrated roadmaps across strategic initiatives.
Track portfolio health, milestones, dependencies, risks, and financials.
Drive portfolio prioritization discussions and investment decisions.
Facilitate executive governance reviews and steering committee meetings.

Executive Reporting

Prepare executive-level presentations and status updates.
Develop quarterly business reviews (QBRs).
Create leadership dashboards and performance scorecards.
Deliver concise updates for senior leadership and executive stakeholders.

Strategic Planning

Coordinate annual planning and funding activities.
Support business case creation and staffing models.
Manage capacity planning and resource forecasting.
Track vendor engagements and delivery commitments.

Program Coordination

Facilitate cross-functional collaboration between:

Product
Operations
Architecture
Development
Testing
Cybersecurity
Vendors

Financial & Resource Management

Monitor budget performance.
Track project burn rates and forecasts.
Support contractor and staffing requests.
Maintain resource plans for strategic initiatives.

Desired Qualifications

7+ years in Portfolio Management, Program Management, or Technology Delivery Leadership.
Experience managing enterprise technology portfolios.
Strong executive communication skills.
Proven experience producing leadership materials and governance reporting.
Experience with Agile, Waterfall, and hybrid delivery frameworks.
Familiarity with Contact Center operations and AI initiatives preferred.

Dice Id: 10106293
Position Id: 9106776
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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