EHR Helpdesk Analyst 1st Shift at NC

Position: "EHR Helpdesk Analyst (1st Shift)"

Job Description: We are seeking an experienced EHR Helpdesk Analyst to provide advanced technical support for an Epic-based EHR system across multiple facilities. This role is part of a centralized IT Helpdesk and focuses on timely issue resolution, system reliability, and user satisfaction. The ideal candidate will troubleshoot Epic and non-Epic issues, support account provisioning, and contribute to go-live and upgrade events, while maintaining HIPAA and IT governance compliance.

• Epic troubleshooting and end-user support (Ambulatory/Inpatient workflow, access, printing, and integration issues)
• ServiceNow (or equivalent) ticketing, SLA adherence, incident resolution, and queue monitoring
• Remote desktop and basic device support (computers, printers, mobile devices, peripherals)
• User provisioning, password resets, Epic access requests, role changes, and security access
• Go-live support, system upgrade activities, documentation, and user training

To Apply: Please send your resume to with the subject line "Resume Submission".