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Help Desk Analyst

Indianapolis, IN, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

On-site

USD 23.35 per hour

Fitment

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Job Details

Skills

Help Desk
Health Care
Public Health
Algorithms
Data Integrity
Issue Tracking
Data Entry
Records Management
Data Deduplication
Collaboration
Testing
Data Quality
Training

Summary

Hybrid position. Must live in the Indianapolis area.

Pay: $23.35/hour

In this role you will:

Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Collaborate with internal and external teams and assist on improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90719985
Position Id: bec90c9c81ed1cf2cb1b21ebec2dcd2b
Posted 7 hours ago

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