Help Desk Analyst

Hybrid in Nashville, TN, US β€’ Posted 1 day ago β€’ Updated 1 day ago
Contract W2
Contract Independent
Contract Corp To Corp
12 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Scoreβ„’

πŸ«₯ Flibbertigibetting...

Job Details

Skills

  • Service/Help Desk Analyst with Call Center
  • Active Directory
  • iOS
  • Cisco WebEx
  • VPN
  • LTE
  • Wifi
  • MSRA
  • RDP
  • Webex
  • ServiceNow
  • Cisco
  • Customer Service
  • Help Desk
  • Recovery
  • Call Center
  • IOS Development
  • Management
  • Network
  • RTR
  • Video
  • Virtual Private Network
  • Web Browsers
  • Wireless Communication
  • iPad
  • Backup

Summary

Job ID: TN-7)

Onsite/Local Service/Help Desk Analyst with Call Center, Active Directory, iOS, Cisco WebEx, VPN, LTE, Wifi, MSRA, RDP, Webex, ServiceNow experience

Location: Nashville, TN (TN DOT)
Duration: 12 Months

Skills:
IT Call Center Experience preferred

– Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required

Printer Administration and Troubleshooting
– Server Print Queue, and local Queues

Active Directory Management

– Able to navigate Different OUs
– Able to look up attributes
– Able to reset password and unlock accounts.
iOS Management, Support, and Deployment

– Setting up new phones/Ipads
– Resetting iTunes accounts
– Resetting network settings
– Backup/Restore device data
Video Conferencing

– Cisco WebEx
– MS Teams
– Cisco Presence video solutions
Network troubleshooting

– Internal vs external
– VPN
– LTE
– Wifi
Application Troubleshooting

– Account permission
– Compatibility settings
– Browser vs installed
Remote support

– MSRA
– RDP
– TEAMs
– Webex
Hardware Deployment

ServiceNow
– Ticket management
– Ticket assignment

Employers have access to artificial intelligence language tools (β€œAI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10456060
  • Position Id: TN-66083
  • Posted 1 day ago
Contact the job poster
Richard Parker

Richard Parker

Recruiter @ Innosoul inc
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