IT Help Desk Analyst - Nashville, TN/On-Site

Title: ICDS Analyst 1 Location: Smyrna, TN (Onsite Monday-Thursday, day shift) Primary Function: End User Support Analysts provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems. Responsibilities: Efficiently categorize, prioritize and diagnose incidents and service requests received via ticketing syste

Who we are For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet o

Description Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client's organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities: Task Exec

Job Description Position Summary: The Technical Support Specialist provides remote and in-person support to the Vanderbilt University community. In addition to handling complex technical issues, this specialist actively contributes to team projects, participates in training sessions, and collaborates with other IT teams to enhance service delivery. They possess a solid understanding of university systems and are adept at resolving a wide range of user concerns efficiently. About the Work Unit