NOTE: APPLICANT MUST BE ON OUR W2 AND CURRENT WI RESIDENT. NOT ACCEPTING SUB-VENDORS.
Role: Service Desk Personnel
Location: Nashville, TN
Duration: 12 Months
Interview: MS Teams or In-Person
Job Description:
Candidate Must Be Local or Reasonably close to Nashville, TN
· Must be able to lift at least 50 pounds.
· IT Call Center Experience preferred
· Able to handle call volumes of up to 30 calls per day.
· People/Customer Service skills required
Printer Administration and Troubleshooting:
· Server Print Queue, and local Queues
Active Directory Management:
· Able to navigate Different OUs
· Able to look up attributes
· Able to reset passwords and unlock accounts.
iOS Management, Support, and Deployment:
· Setting up new phones/Ipads
· Resetting iTunes accounts
· Resetting network settings
· Backup/Restore device data
Video Conferencing:
· Cisco Webex
· MS Teams
· Cisco Presence video solutions
Network troubleshooting:
· Internal vs external
· VPN
· LTE
· Wi-Fi
Application Troubleshooting:
· Account permission
· Compatibility settings
· Browser vs installed
Remote support:
· MSRA
· RDP
· TEAMs
· Webex
· Hardware Deployment
ServiceNow:
· Ticket management
· Ticket assignment
Estimated Duration
· 09/01/2026 – 08/17/2027
Position Location:
· On Site
Expenses Allowed:
· Yes
Background Verification:
· Minimum Verification Requirements
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