Service Desk Tech

Nashville, TN, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
Contract Independent
On-site
$25/hr
Company Branding Image
Fitment

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Job Details

Skills

Summary

Service Desk Technician

Location: Nashville, TN (100% Onsite)
Pay: $20–$25/hr (W2)
Duration: 12-Month Contract
Schedule: Full-Time, Monday–Friday
Start Date: August 2026

We''re looking for a Service Desk Technician to join a busy IT support team providing front-line technical support to end users. This role is a great fit for someone who enjoys helping people, solving technical issues, and working in a fast-paced environment where no two days look the same.

This position supports a large user base and requires someone who can comfortably manage a high volume of support requests while delivering excellent customer service.

What You''ll Be Doing

  • Handle incoming IT support requests and troubleshoot user issues
  • Manage Active Directory tasks such as password resets, account unlocks, and user lookups
  • Set up, deploy, and support iPhones and iPads
  • Troubleshoot printers, print queues, and printing issues
  • Support VPN, WiFi, LTE, and general connectivity concerns
  • Assist users with Microsoft Teams, WebEx, and video conferencing issues
  • Provide remote support using various support tools
  • Deploy and configure hardware for end users
  • Manage and update tickets through ServiceNow
  • Troubleshoot application access, permissions, and compatibility issues

What We''re Looking For

  • Previous IT Help Desk, Service Desk, Desktop Support, or Technical Support experience
  • Strong customer service and communication skills
  • Experience with Active Directory user administration
  • Experience supporting iOS devices
  • Familiarity with ServiceNow or similar ticketing systems
  • Basic networking and troubleshooting skills
  • Ability to stay organized while handling multiple issues throughout the day
  • Comfortable supporting both technical and non-technical users
  • Ability to lift up to 50 pounds when deploying equipment

Nice to Have

  • IT call center experience
  • Experience supporting Microsoft Teams and Cisco WebEx
  • Hardware deployment experience
  • Remote support experience
  • Printer administration and troubleshooting experience

 


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115369
  • Position Id: 483991
  • Posted 2 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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