Client: State of TN/TN DOT
Job ID: 66083
Job Title: Service Desk Personnel
Location: 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243
Estimated Duration: 08/17/2026 - 08/17/2027
Onsite
Description
- THIS REQUISITION IS BEING REOPENED FOR ADDITIONAL CANDIDATE SUBMISSIONS
- Work Location: 312 Rosa Parks Avenue Nashville, TN 37243
- Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
Schedule
- Days Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
- Hours/Day7.5
- Time Zone CST
- Shifts Shift 1
- Start Time 8:00 AM
- End Time 4:30 PM
- Active Yes
“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”
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