Job Title: Five9 Admin Location: Phoenix AZ/ Raleigh NC / Remote Duration: 12+ months Job Description: Handson Five9 VCC administration experience. Application configuration of call flows, skills, reporting and user management. (Must have)Five9 IVA self-service experience. Five9 IVA workflows, including task flow design, speech recognition tuning, and Natural Language Processing (NLP) integration. (Preferred, but if they have experience in other tools such as Genesys or NICE they may carry ove