Role: Genesys Cloud Contact Center Engineer Tier Location: Remote Hourly Rate: $55/hr W2 + benefits Required Skills: Core Platform & Certifications Genesys Cloud CX Professional CertificationGenesys Cloud AI Digital Bots & Knowledge CertificationGenesys Cloud Developer or Architect CertificationHands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots) Digital Bots: Development, deployment, testing & optimizationKnowledge Workbench, Optimizer, PortalIntent