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Remote

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Today

Genesys Engineer - Remote Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts -Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning -Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team. -Accountable for the

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Full-time, Part-time, Contract, Third Party

Remote- Genesys Cloud Engineer/ Developer/ Architect

Arkansas

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Today

Job: Genesys Cloud Engineer Location: Remote Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts -Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning -Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.

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Full-time, Part-time, Contract, Third Party

Genesys AI SME Engineer

Remote

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Yesterday

Genesys AI SME Engineer Remote | 12+ Months | ASAP Start Public Trust Clearance Eligible Seeking a strong engineer who has built and deployed enterprise-grade AI within contact center environments. We are hiring a Genesys AI Subject Matter Expert with strong hands-on experience in Genesys Cloud CX and Agentic/Generative AI solutions for CX automation. Core Platform Expertise Genesys AI Studio (AI Guides, Virtual Agents, Copilot)Digital Bots, Knowledge Workbench, Intent MinerArchitect flows & AP

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Contract

Depends on Experience

Genesys Contact Center engineer l Cloud certified

Remote

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Yesterday

Genesys Contact Center Cloud Certified Engineer Remote | Mon Fri, 8:00 AM 5:00 PM ET We are seeking a Genesys Contact Center Cloud Certified Engineer to support a enterprise Unified Communications / Contact Center (UC/CC) environment in a key functional engineering capacity. This role focuses on platform design, API integrations, and enterprise contact center architecture support. Required Qualifications Active Genesys Contact Center Cloud CertificationStrong hands-on experience with Genesys AP

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Contract

Depends on Experience

Genesys Cloud Engineer

Remote

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Yesterday

MUST BE ABLE TO GET GOVERNMENT SECURITY CLEARANCESeeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.The ideal candidate will have deep expertise in Genesys Cloud architecture.Job Specific Duties/Responsibilities:Execute large-scale Genesys Cloud projects, including major upgrades, migra

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Contract

50 - 60

Senior Genesys Engage and CX Engineer

Austin, Texas

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Today

7-10 years' experience in engineering project management in fast-paced, cross-functional, and complex environments. Extensive experience as the single program manager leading medium to large projects from inception to deployment. Technical background with understanding of front-end skills like JavaScript, HTML as well as Java based Applications Advanced program management skills: ability to lead, plan, organize, anticipate risks, and mitigate them, course correct, and drive results. Strong unde

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Full-time, Part-time, Third Party, Contract

Senior Telecom Engineer (Genesys)

Chicago, Illinois

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Today

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Title : Senior Telecom Engineer (Genesys) Location: Chicago, IL Remote Duration of project : Full time role Job Summary Client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to

Full-time

USD 120,000.00 - 140,000.00 per year

Sr Engineer, Software Engineer - Genesys Cloud

Columbus, Ohio

•

Today

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide , "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. The Contact Center Share

Full-time

USD 76,000.00 - 143,000.00 per year

Sr Engineer, Software Engineer - Genesys Cloud

Columbus, Ohio

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3d ago

Full-time

USD 76,000.00 - 143,000.00 per year

Developer IV - Genesys Cloud

Columbia, South Carolina

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Yesterday

Developer IV Genesys Cloud Job Summary: Talent Software Services is in search of a Developer IV - Genesys Cloudfora contract position in Columbia, SC. The opportunity will be for one year with a strong chance for a long-term extension. Primary Responsibilities/Accountabilities:Design and develop advanced Genesys Cloud Architect workflows, including:IVRDigital channelsRoutingNLU-driven call flowsCreate high-quality:Technical documentationFunctional documentationFRDsWorkflow diagramsIntegration

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Contract

$57.34 - $57.34

Genesys Cloud Administrator

Remote

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5d ago

Position Description: The Genesys Cloud Administrator is responsible for the maintenance, monitoring, and optimization of the Genesys Cloud CX platform to ensure a reliable, high-quality experience for our contact center operations. This role supports multiple business teams by implementing routing logic, managing user profiles, monitoring system performance, and troubleshooting issues to maximize efficiency and customer satisfaction by utilizing the Genesys Cloud IVR platform. The ideal candid

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Contract, Third Party

Depends on Experience

Genesys Engage and CX Developer

Austin, Texas

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Today

Title- Genesys Engage and CX Developer Location- Austin, TX (3x/ week onsite) Job Description- Experience in Genesys CTI Framework with More than 7 year of experience in contact centre domain Experience in development and deployment of Genesys Inbound/Outbound solutions using PBXs and SIP Switches End to End setup of Genesys framework components and solutions like Voice Inbound, Voice Outbound and IVR Experience on platforms like Genesys Framework, OCS, URS, ORS, GVP, SIP Server, GMS, IVR-TSer

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Contract, Third Party

Genesys Cloud CX Developer

Hybrid in Columbia, South Carolina

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Today

DPP is seeking a Genesys Cloud CX Developer for a partially onsite opportunity in Columbia, SC. Location: Partial onsite Tues., Wed., and Thurs. as needed in Columbia, SC. Hours: 8:30 am 5:00 pm; some on-call and weekend work required. Duration: 12 months, with possibility of conversion; W2 position Position summary: Lead the design and development of advanced Genesys Cloud Architect workflows (IVR, digital, routing, NLU-driven call flows).Produce high-quality technical and functional documen

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Contract

Depends on Experience

Genesys Cloud AI Architect

Remote

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Today

Phone/Skype Hire. Remote Location: Remote Duration: 12+ months Clearance: and pass drug screening, background check, and Public Trust background investigation Required Skills: Core Platform & Certifications Genesys Cloud CX Professional Certification Genesys Cloud AI Digital Bots & Knowledge Certification Genesys Cloud Developer or Architect Certification Hands-on experience with: o Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots) o Digital Bots: Development, deployment

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Contract, Third Party

Genesys Cloud Administrator

Remote

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5d ago

Working Hours: Overnight & weekend coverage, such as a Wednesday through Sunday work weekJob Description:The Genesys Cloud Administrator is responsible for the maintenance, monitoring, and optimization of the Genesys Cloud CX platform to ensure a reliable, high-quality experience for our contact center operations. This role supports multiple business teams by implementing routing logic, managing user profiles, monitoring system performance, and troubleshooting issues to maximize efficiency and c

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Contract

45 - 55

Genesys Consultant

Hybrid in Austin, Texas

•

Yesterday

We are looking for an experienced Genesys Engage Developer with experience in the contact center domain. The ideal candidate should have strong hands-on experience in developing, deploying, and supporting enterprise-level contact center solutions using Genesys Engage. Key Responsibilities:Design and develop inbound and outbound voice solutions Configure and support IVR applications Build and manage routing strategies using IRD Work on call flow design and architecture Handle failover scenarios a

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Contract, Third Party

Depends on Experience

Product Manager (Genesys Cloud)

Hybrid in Austin, Texas

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Today

Role : Product Manager Customer Service (Assisted Service) Location: Austin, TX Type: FTE About the Role: We are seeking an experienced Product Manager Assisted Service to lead the modernization of our customer service platforms. This role will focus on transforming legacy contact center systems into a modern Contact Center as a Service (CCaaS) environment, with Genesys Cloud expertise as a must-have skill. You will own the product lifecycle end-to-end, including requirements gathering, backlog

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Full-time

Depends on Experience

Genesys Cloud Administrator

Remote

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5d ago

2 4+ years of experience administering Genesys Cloud.Strong understanding of call routing, IVR design, and ACD concepts.Experience with APIs, web services, and data actions is a plus.Familiarity with workforce management, quality management, and omnichannel routing.Strong analytical and problem-solving skills.Excellent communication skills and ability to work cross-functionally. Certificates, Licenses, Registrations Genesys Cloud CX certifications (e.g., GCA, Google Cloud Platform, Architect Ce

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Contract

$50 - $60

Genesys Workforce Management

Remote

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13d ago

Job Title: Genesys Workforce ManagementLocation: 100% RemoteDuration: long term contractJob Description: WFM specialists play a crucial role in ensuring the right number of employees with the right skills are in place at the right time, contributing to the overall success of the contact center and the organization's ability to meet customer demands in an efficient and cost-effective manner.Key ResponsibilitiesDevelopment: Develop the guide and approach and then execute the implementation.Flexibi

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Contract, Third Party

Depends on Experience

Genesys Technical Specialist

Tysons, Virginia

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Today

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys techni

Full-time

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