Role - IT Support Technician CRM & Marketing Platforms (Level 2 Support) Location: Full Remote Job Type : Contract Interview Process: Video Interview Required Must Have: Core Responsibilities Level 2 Application Support Serve as Level 2 support for CRM, marketing operations, and engineering users Manage and resolve escalated ServiceNow tickets from Level 1 support Troubleshoot platform, access, configuration, and user workflow issues CRM & Marketing Platform Support Provide support acros