IVR Business Analyst Analyze and document business and functional requirements for healthcare payer IVR (member and provider use cases) Design IVR call flows, menus, prompts, decision trees, and transfer logic Translate business needs into BRDs, FRDs, user stories, and acceptance criteria Collaborate with stakeholders across claims, eligibility, benefits, and provider operations Work closely with IVR platforms. Ensure IVR solutions comply with HIPAA and healthcare payer regulations Support UAT,