Provide L2/L3 incident resolution for LIMS applications (LabVantage or LabWare). Diagnose and resolve configuration issues, workflow errors, sample lifecycle problems, and data inconsistencies. Conduct detailed root-cause analysis and implement permanent fixes. Maintain LIMS master data, workflows, templates, and stability modules. Support version upgrades, patches, and environment maintenance. Assist laboratory users with operational questions, access issues, and data troubleshooting. Support i