Requirements8 or more years of experience in Jira Service Management (JSM) administration and solution architecture.Proficiency in ITSM process design including Incident, Problem, Change, and Request management.Experience with configuring complex JSM workflows, advanced automation rules, and service portals.Experience in architecting enterprise Asset/CMDB structures and request catalog taxonomies.Experience with JSM Cloud and Data Center environments and Atlassian Marketplace app integrations.Ex