We are looking for a Principal AI Architect Generative AI & NLP to lead the design and deployment of cutting-edge AI platforms powering intelligent customer experiences. In this role, you will architect and build LLM-driven conversational AI systems, autonomous AI agents, and next-generation customer interaction platforms using advanced technologies like GraphRAG, RLHF, and multi-agent systems. This is a high-impact leadership role where you will shape the future of AI-powered contact center an