Job Title - Oracle HCM HelpDesk Functional Consultant
Location: REMOTE
Length: 6+ months
Interview: Video
Travel - Once in 5 months
This is a federal client position.
Overview:
We are seeking an Oracle HCM Help Desk Functional Consultant to provide tier 2/3 functional support for the organization's Oracle Cloud HCM environment. This role serves as a key point of contact for resolving end-user issues, troubleshooting configuration problems, and supporting ongoing HCM operations across modules such as Core HR, Payroll, Benefits, Absence Management, and Talent Management.
Key Responsibilities:
· Serve as the functional escalation point for Oracle HCM Cloud help desk tickets, triaging and resolving issues related to Core HR, Payroll, Benefits, Absence, Compensation, and/or Talent modules
· Troubleshoot and resolve configuration, workflow, and data issues within Oracle HCM Cloud
· Partner with technical teams on integration, security, and reporting-related issues (OTBI, BI Publisher)
· Document root cause analysis and resolution steps in the ticketing system (ServiceNow, Remedy, or similar)
· Support system testing during quarterly Oracle patch/release cycles and regression testing
· Create and maintain knowledge base articles and standard operating procedures for common issues
· Collaborate with HRIS, Payroll, and IT teams to identify recurring issues and recommend process/config improvements
· Assist with user access/security role troubleshooting within Oracle HCM
· Provide occasional end-user training or job aids as needed
Required Qualifications:
· 3+ years of hands-on functional experience supporting Oracle HCM Cloud (Fusion)
· Strong knowledge of at least 2 of the following: Core HR, Payroll, Absence Management, Benefits, Compensation, Talent Management
· Experience working help desk/ticketing queues in a production support capacity
· Familiarity with Oracle HCM security roles and self-service configurations
· Working knowledge of OTBI/BI Publisher reporting a plus
· Strong communication skills; ability to work directly with end users and translate technical issues into functional terms
· Experience supporting Oracle quarterly release testing cycles
Preferred Qualifications:
· Oracle HCM Cloud certification(s)
· Prior experience in a shared services or corporate HR/IT support environment
· ServiceNow or similar ITSM tool experience
· Experience in [industry vertical, e.g., Financial Services, Healthcare, etc.]
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