*We are open to supporting 100% remote work anywhere within the continental US * The Work : ICF's Digital Modernization and Experience (DMX) Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Change Management SME who will serve as a key member of the IT Service Management (ITSM) team and will be responsible for overseeing, coordinating, and continuously improving the organization's Change Management processes. This role requires both strong process managemen