Project Overview: The Organization is advancing its Unified Communications (UC) and Customer Experience (CX) capabilities through a modernized, hybrid voice services portfolio. This includes cloud-based and on-premise solutions such as Microsoft Teams Phone, Cisco Unified Communications Manager (CUCM), Five9 Contact Center (CCaaS), video intercom systems, and legacy telephony platforms. In light of this initiative, we are seeking an experienced Senior Voice Engineer to play a critical role in de