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Deputy Regional Service Delivery Manager

GovCIO

Springfield, Virginia • Today

Full-time

USD 150,000.00 - 180,000.00 per year

Service Delivery Manager (SDM)

PTR Global

Alpharetta, Georgia • Yesterday

Easy Apply

Full-time

USD 60.00 - 80.00 per hour

Service Delivery Manager / Project Manager

Softthink Solutions, Inc.

Santa Monica, California • 5d ago

Easy Apply

Contract

Depends on Experience

Service Delivery Manager EDI

CitiusTech

Irving, Texas • 11d ago

Easy Apply

Contract, Third Party

Depends on Experience

Service Delivery Manager / Project Manager

Softthink Solutions, Inc.

Santa Monica, California • 23d ago

Easy Apply

Contract

Depends on Experience

Regional Service Delivery Manager (RSDM)

GovCIO

No location provided • Today

Full-time

USD 125,000.00 - 150,000.00 per year

Senior Service Delivery Manager / Service Delivery Director (AI-Native Managed Services (Build & Run)

EPAM Systems

Houston, Texas • Today

Full-time

Service Delivery Manager (SDM)

SOHO Square Solutions

Johns Creek, Georgia • 2d ago

Easy Apply

Third Party, Contract

$75 - $80

Senior IT Operations & Service Delivery Manager

Software Guidance & Assistance

Dallas, Texas • Today

Contract

USD 65.00 - 74.00 per hour

Service Delivery Manager

R Systems, Inc.

Hybrid in Sacramento, California • 20d ago

Easy Apply

Full-time

Depends on Experience

Service Delivery Manager

R Systems, Inc.

Hybrid in Sacramento, California • 2d ago

Easy Apply

Full-time, Third Party

Depends on Experience

SAP Service Delivery Manager

SeaGlass IT

Atlanta, Georgia • 2d ago

Easy Apply

Contract

70 - 75

Service Delivery Manager for Application Security

SANS

Alpharetta, Georgia • Today

Easy Apply

Contract

80 - 90

Service Delivery Manager

CloudAI Technologies

Remote • 6d ago

Easy Apply

Full-time

Depends on Experience

Service Delivery Manager – EDI Platform

AspireIT Solutions

Hybrid in Dallas, Texas • 11d ago

Easy Apply

Contract, Third Party

$85 - $90

Digital Delivery Service Manager

Apex Systems

San Antonio, Texas • Today

Easy Apply

Full-time

$141,000 - $180,000

Service Delivery Manager / Project Program Management Advisor

NTT DATA Americas, Inc

Irving, Texas • 17d ago

Easy Apply

Contract, Third Party

$72.15

Manager - Maintenance Service Delivery Systems

Penske Truck Leasing

Reading, Pennsylvania • Today

Full-time

JDL Service Delivery Manager

Comprehensive Resources Inc.

Remote • Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Service Delivery Manager - Security

State Street Corporation

Quincy, Massachusetts • 2d ago

Full-time

USD 70,000.00 - 118,750.00 per year

IT Service Delivery Manager

Wounded Warrior Project

Jacksonville, Florida • Today

Full-time

USD 79,027.00 - 98,784.00 per year

Cloud Service Delivery Manager

Northern Trust

Chicago, Illinois • 9d ago

Full-time

USD 137,400.00 - 233,600.00 per year

IT Service Delivery Manager - API Platform, Developer Portal & Emerging AI Gateway - Sr.

Huntington Bank

Columbus, Ohio • Today

Full-time

USD 93,000.00 - 189,000.00 per year

Systems Analyst- Service Delivery Manager

Starbucks Coffee Company

Seattle, Washington • Today

Full-time

IT Service Delivery Manager - Manufacturing Operations Support

Cinter Career

Greensboro, North Carolina • Today

Full-time

Senior Customer Support Service Delivery Program Manager

Mercury

San Francisco, California • Today

Full-time

USD 154,200.00 - 192,800.00 per year

Information Technology - Manager IT Service Delivery 130-5010

CommunityCare

Tulsa, Oklahoma • Today

Full-time

Sr. Manager, Global Infrastructure Service Delivery

Ingredion Incorporated

Chester, Illinois • Today

Full-time

USD 149,400.00 - 199,200.00 per year

IT Analyst-Service Delivery Center-Finance-Quality Eng-FSO - Manager - Multiple Positions - 1746287

Charlotte, North Carolina • Today

Full-time

USD 111,385.00 per year

Government and Infrastructure - Service Delivery Center - AI Solution Development Manager

San Antonio, Texas • Today

Full-time

USD 91,400.00 - 190,000.00 per year

GovCIO

Job Details

Skills

Recruiting
Service Delivery
User Experience
Customer Satisfaction
Technical Support
Quality Assurance
Quality Control
Quantitative Analysis
SLA
Performance Metrics
Security Clearance

Summary

GovCIO is currently hiring for Deputy Regional Service Delivery Manager for

User Experience Lead (SME). Ensures services align to desired customer outcomes and requirements to maximize value for the customer. Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience. Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer's expected outcomes that include elements such as customer satisfaction measures.

This position will be located in multiple locations and will be an onsite position . Generally reports to a Program Manager.

Responsibilities

User Experience Lead (SME)
Ensures services align to desired customer outcomes and requirements to maximize value for the customer
Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience
Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer's expected outcomes that include elements such as customer satisfaction measures

Qualifications

Required Skills and Experience

Bachelor's degree (or relevent experience) and 12 years experience

BS degree in a related field and 10 years experience leading the quality function of a large agency-wide IT support contract that serves a user community of 80K agency personnel
Must have experience in quality standards, QA/QC processes and methods, quantitative analysis of program data to derive quality metrics, and knowledge of SLA-based performance metrics
Clearance Level: Ability to obtain and Maintain a public Trust clearabce

Preferred Skills and Experience

Posted Salary Range

USD $150,000.00 - USD $180,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 9096
Posted 12 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

Fitment

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No location provided

•

Today

GovCIO is currently hiring for a Regional Service Delivery Manager (RSDM)to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully remote. Responsibilities Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses p

Full-time

USD 125,000.00 - 150,000.00 per year

Senior HQ Support Engineer

Springfield, Virginia

•

Today

GovCIO is currently hiring for a Senior HQ Support Engineer to support the TSA in Alexandria, VA. Responsibilities Provides technical and management leadership for major IT field support services across for HQ Sites, establishing goals and plans that meet project objectives Directs and controls all HQ support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met Oversees technical support to federal, contractor, and detail empl

Full-time

USD 81,850.00 - 115,000.00 per year

FC Watch Floor/Senior Support Engineer

Herndon, Virginia

•

Today

GovCIO is currently hiring for a GovCIO is currently hiring for a FC Watch Floor/Senior Support Engineer to support our newly awarded contract. This position will be located in the Herndon, VA. Responsibilities Leads IT support at the site level, handling escalated tickets and critical system issues Mentors junior engineers and implements IT best practices Ensures operational uptime and reliable IT services Qualifications High School with 6 - 9 years (or commensurate experience) Required Ski

Full-time

USD 82,000.00 - 95,000.00 per year

Site W/Classified Support Engineer

Herndon, Virginia

•

Today

GovCIO is currently hiring for a GovCIO is currently hiring for an Site W/Classified Support Engineer. for an upcoming award. This position will be located in Herndon, VA and will be an onsite position. Responsibilities Provides technical and management leadership for major IT field support services for Site W classified systems, establishing goals and plans that meet project objectivesDirects and controls all international field support activities, having overall responsibility for management,

Full-time

USD 85,000.00 - 100,000.00 per year

GovCIO

Job Details

Skills

Recruiting
Service Delivery
User Experience
Customer Satisfaction
Technical Support
Quality Assurance
Quality Control
Quantitative Analysis
SLA
Performance Metrics
Security Clearance

Summary

User Experience Lead (SME)
Ensures services align to desired customer outcomes and requirements to maximize value for the customer
Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience
Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer's expected outcomes that include elements such as customer satisfaction measures

Qualifications

Required Skills and Experience

Bachelor's degree (or relevent experience) and 12 years experience

BS degree in a related field and 10 years experience leading the quality function of a large agency-wide IT support contract that serves a user community of 80K agency personnel
Must have experience in quality standards, QA/QC processes and methods, quantitative analysis of program data to derive quality metrics, and knowledge of SLA-based performance metrics
Clearance Level: Ability to obtain and Maintain a public Trust clearabce

Preferred Skills and Experience

Posted Salary Range

USD $150,000.00 - USD $180,000.00 /Yr.

Dice Id: 10443217
Position Id: 9096
Posted 12 days ago

Company Info

About GovCIO

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

No location provided

•

Today

Full-time

USD 125,000.00 - 150,000.00 per year

Senior HQ Support Engineer

Springfield, Virginia

•

Today

Full-time

USD 81,850.00 - 115,000.00 per year

FC Watch Floor/Senior Support Engineer

Herndon, Virginia

•

Today

Full-time

USD 82,000.00 - 95,000.00 per year

Site W/Classified Support Engineer

Herndon, Virginia

•

Today

Full-time

USD 85,000.00 - 100,000.00 per year

Deputy Regional Service Delivery Manager

Skills

Summary

Dice Job Match Score™

Similar Jobs

Deputy Regional Service Delivery Manager

GovCIO

Job Details

Skills

Summary

Company Info

About GovCIO

Dice Job Match Score™

Similar Jobs