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Regional Service Delivery Manager (RSDM)

• Posted 11 hours ago • Updated 11 hours ago

Full Time

USD $125,000.00 - 150,000.00 per year

GovCIO

Fitment

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Job Details

Skills

Recruiting
Service Delivery
FOCUS
Budget
Status Reports
Productivity
Customer Satisfaction
Problem Solving
Conflict Resolution
Testing
Project Lifecycle Management
Reporting
Technical Support
Security Clearance

Summary

GovCIO is currently hiring for a Regional Service Delivery Manager (RSDM)to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully remote.

Responsibilities

Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.

Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.
Defines requirements and plans project lifecycle deployment.
Supervises professional and technical support personnel performing in their regular disciplines.
Schedules tasks and coordinates with various team members to accomplish the results.
Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
Ensures adherence to quality standards and reviews project deliverables.
Conducts project meetings and is responsible for project tracking, analysis and reporting.

#TSA

Qualifications

Bachelor's with 15+ years (or commensurate experience)

Required Skills and Experience

15 years experience leading the user support function of a large agency-wide IT support contract that serves a user community of 80K agency personnel

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance

#TSA

Preferred Skills and Experience

Posted Salary Range

USD $125,000.00 - USD $150,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8974
Posted 11 hours ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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