Deputy Regional Service Delivery Manager

• Posted 1 day ago • Updated 1 hour ago
Full Time
USD $150,000.00 - 180,000.00 per year
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Recruiting
  • Service Delivery
  • User Experience
  • Customer Satisfaction
  • Technical Support
  • Quality Assurance
  • Quality Control
  • Quantitative Analysis
  • SLA
  • Performance Metrics
  • Security Clearance

Summary

GovCIO is currently hiring for Deputy Regional Service Delivery Manager for

User Experience Lead (SME). Ensures services align to desired customer outcomes and requirements to maximize value for the customer. Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience. Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer's expected outcomes that include elements such as customer satisfaction measures.

This position will be located in multiple locations and will be an onsite position . Generally reports to a Program Manager.

Responsibilities

  • User Experience Lead (SME)
  • Ensures services align to desired customer outcomes and requirements to maximize value for the customer
  • Collaborates and co-creates with customers throughout the period of performance to help the GCIO team deliver an end-to-end customer centric experience
  • Helps define, refine, and co-create experience-level agreements (XLAs) aligned with the customer's expected outcomes that include elements such as customer satisfaction measures

Qualifications

Required Skills and Experience

Bachelor's degree (or relevent experience) and 12 years experience
  • BS degree in a related field and 10 years experience leading the quality function of a large agency-wide IT support contract that serves a user community of 80K agency personnel
  • Must have experience in quality standards, QA/QC processes and methods, quantitative analysis of program data to derive quality metrics, and knowledge of SLA-based performance metrics
  • Clearance Level: Ability to obtain and Maintain a public Trust clearabce


Preferred Skills and Experience

Posted Salary Range

USD $150,000.00 - USD $180,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 9096
  • Posted 1 day ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

About_Company_One
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

No location provided

•

Today

Full-time

USD 125,000.00 - 150,000.00 per year

No location provided

•

Today

Full-time

USD 130,000.00 - 140,000.00 per year

No location provided

•

Today

Full-time

USD 82,000.00 - 95,000.00 per year

No location provided

•

Today

Full-time

USD 94,150.00 - 145,000.00 per year

Search all similar jobs