Title- Sr. IT Services Analyst
- Must have hands on experience using HR IT (HRIT) Systems like ServiceNow and Oracle.
- Experience with HR systems and HR system vendors.
- Must have NERC (North American Electric Reliability Corp) Compliance experience.
The Senior Services Analyst will act as an HRIT application and operations lead for assigned HR functional areas and applications. This individual will manage day-to-day support responsibilities, coordinate production and non-production changes, support audits and compliance requests, facilitate operational routines, and partner with business and technical teams to resolve issues, improve processes, and support system enhancements.
Required Skills and Experience
· Strong understanding of HR technology operations, application support, release management, and production support processes.
· Ability to translate business needs and operational requirements into technical solutions, support processes, design inputs, and actionable work plans.
· Experience supporting HR or large enterprise systems such as Oracle HCM, ServiceNow HRSD, iCIMS, Pilat, Vemo, or comparable ERP and HR platforms.
· Knowledge of HR business processes such as recruiting, talent management, core HR, payroll, benefits, time entry, workforce planning, and HR analytics.
· Experience with change management, incident management, problem management, audit support, access controls, and operational readiness activities.
· Excellent written and verbal communication skills, including the ability to explain technical topics clearly to non-technical stakeholders.
· Strong coordination and facilitation skills, with the ability to lead recurring meetings, manage follow-ups, remove blockers, and drive work to completion.
· Ability to work independently, manage competing priorities, meet deadlines, and operate effectively in a fast-moving environment.
· Experience working with vendors, business partners, compliance teams, and technical delivery teams.
· Familiarity with Agile delivery practices and the full software development and support lifecycle.
· Experience with automated testing, including unit, UI, and functional testing, is preferred.
· Exposure to tools such as ServiceNow, Azure DevOps, GitHub, Jenkins, Python, Apigee, Boomi, or similar development and integration tools is preferred.
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