Senior Service Desk Analyst 3 months possible extension(Convert to FTE) REMOTE Principal Duties: SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves as a subject matter expert by maintaining high-level technical knowledge across all IT technologies. Owns the lifecycle of articles within the ServiceNow Knowledge Platform, focusing on creating, editing, and governing content to support self-service, ITIL processes, and AI-driven workflows (Now Assist). Defines and enforces standards for know