Hi,
Need a Technical Project Manager - with PMP certification
Need a Solid communicator
Experience handling :
Project Lifecycle Management
Enterprise Implementations
System Migrations
Business Process Development and Improvement
ITIL
Customer Service
Team Building and Leadership
Quality Assurance
salesforce knowledge or handled project related will be added advantage
Remote is good, candidate will be working on PST time zone. Someone with Education industry
Job Profile Summary
Provides leadership and oversight for the Client Delivery team. Oversees team efforts to engage with clients to ensure implementation, training and successful application of company products and services. Manages implementation queues, ensuring high quality client experience and, at the same time, maximizing both utilization of internal resources and periodic (i.e., monthly) revenue activations. Addresses client issues throughout the deployment process, taking ownership of issues and following through on resolution.
Key Responsibilities Looking for a resource who has a strong background in California Higher Education change management, integration strategy with other CA strategic programs. This person will be a resource for the client to craft an integration strategy with other CA Higher Education vendors, projects and programs. This role will need someone who can build relationships and manage integrations of the largest Higher Education community in the world.
7-10 years of US Higher Ed experience, Program Management, Product Mgmt
Strategic thinking, outstanding organizational skills, ability to handle multiple projects in parallel. Experience with working with Senior Government Officials.
Critical Duties:
o Day-to-day client contact and interaction,
o Engagement across internal product, service and related teams,
o Ongoing service reviews,
o Issue identification and resolution,
o Documentation and reporting, and
o Revenue and retention success.
• Ensures team successfully plans, implements and executes delivery of contracted services.
• Keeps leadership advised of potential problem areas and team achievements.
• Allocates work and monitors team performance, offering guidance, coaching and corrective feedback as appropriate.
• Serves as a first escalation point for issues raised by team members, customers or other stakeholders.
Key Qualifications
BA/BS degree and 7-10 years’ relevant experience OR equivalent combination of education and relevant experience
5+ years’ leadership experience
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