Urgent: Salesforce Scrum Master / Administrator

Industry

Energy Technology

Job Title

Salesforce Scrum Master / Administrator  

Placement type (FTE/C/CTH)

Contract

Duration

6+ Months

Location

Remote – Preference for EST or candidates flexible to service ET Hours

Project Description

We are seeking a Salesforce-specific Scrum Master / Salesforce Administrator to support CRM initiatives across Salesforce administration, Agile delivery, and business analysis. This role will be split primarily between Salesforce Administration and Scrum Master responsibilities, with additional Business Analyst duties from time to time.

The ideal candidate will have strong hands-on Salesforce administration experience, the ability to support Agile/Scrum delivery practices, and the communication skills needed to partner with Product Owners, CRM teams, developers, and business stakeholders. This individual will help translate business needs into actionable user stories, support Salesforce configuration, assist with sprint planning and prioritization, and drive continuous improvement across CRM applications and processes.

Duties/Day to Day Overview

Key Responsibilities

Salesforce Administration

·                     Implement business and technical solutions in Salesforce using out-of-the-box configuration within defined timelines.

• Configure and maintain Salesforce features including fields, page layouts, approval processes, validation rules, flows, and other administrative functions.
• Support day-to-day Salesforce application issues in partnership with developers, infrastructure teams, and other support groups while adhering to SLA standards.
• Assist with testing activities related to enhancements, Salesforce releases, integrations, and system interfaces.
• Drive continuous improvement across existing sales applications, CRM workflows, and business processes.
• Support business process training for Salesforce Automation and Customer Service processes as needed.

Scrum Master / Agile Delivery

·                     Facilitate Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.

• Coordinate with Product Owners, Solution Managers, Developers, and Business Owners to support scoping, planning, prioritization, and delivery of enhancement and change requests.
• Help ensure sprint work is clearly defined, prioritized, and aligned to business value.
• Remove blockers, promote accountability, and help the team deliver minimum viable products within sprint timelines.
• Support Agile best practices and encourage continuous improvement within the delivery process.

Business Analysis

·                     Partner with the CRM Team and Product Owners to understand, refine, and document business requirements in the form of user stories.

• Analyze business requests by asking relevant questions to ensure proposed solutions meet requirements and do not create downstream impacts.
• Support documentation of business processes, solution requirements, acceptance criteria, and workflow improvements.
• Assist with process mapping, problem identification, and application of best practices and standards.
• Translate business needs into functional requirements that can be understood by technical and non-technical stakeholders.

Top Requirements

(Must haves)

Required Qualifications

·                     Undergraduate degree required.

• 5 to 7+ years of experience with Salesforce.com system administration.
• 1 to 2+ years of experience working in an Agile/Scrum development environment using sprints to deliver minimum viable products.
• Strong Salesforce administration experience, including:

o        Field creation

• Approval processes
• Validation rules
• Flows
• Page layouts and configuration
• Experience supporting CRM enhancements, change requests, and production support activities.
• Strong business process improvement skills, including process mapping, problem identification, and use of best practices.
• Ability to manage multiple priorities and projects in a fast-paced, ambiguous, and diverse environment.
• Strong verbal and written communication skills.
• Ability to translate complex concepts into clear documentation, user stories, presentations, and process models.
• Strong attention to detail and ability to work cross-functionally with business and technical teams.

Additional Qualifications

(Nice to Haves)

Preferred Qualifications

·                     Salesforce Administrator and/or Salesforce Developer Certification.

• Experience with Copado or similar Salesforce deployment tools.
• Experience with Agile tools such as Jira, Polarion, or similar platforms.
• CPQ or Revenue Cloud experience.
• Understanding of business data management and data modeling concepts.
• Strong leadership, planning, facilitation, and execution skills.

Additional Notes

Ideal Candidate Profile

The ideal candidate is a hands-on Salesforce Administrator who also understands Agile delivery and can help drive Scrum practices across CRM initiatives. This person should be comfortable balancing configuration work, sprint coordination, and business analysis responsibilities. They should be proactive, detail-oriented, collaborative, and able to work effectively with Product Owners, developers, business stakeholders, and support teams.