Qualifications Required 10 15+ years in operations leadership within SaaS, POS, fintech, or related industries Strong experience scaling cloud-based platforms (AWS environment preferred) Proven track record managing cross-functional teams (engineering, product, support) Experience implementing AI/ML-driven operational improvements Deep understanding of SaaS metrics (ARR, churn, CAC, LTV, etc.)Technical Expertise Familiarity with AWS services (EC2, Lambda, S3, RDS, etc.) Understanding of DevOps