Zico s Functional Support Analyst Remote 12+ Months Zycus Functional (L2) Support Analyst (4 to 6 Years) L2 Support on Zycus Applications Application Support Provide L2 functional support for Zycus applications such as:iSupplierI iContract SourceiSave AnalyzeiRequest (as applicable), etc Handle incidents, service requests, and problem tickets escalated from L1 support.Analyze functional issues, identify root causes, and provide timely resolutions.Ensure SLA adherence and effective communication