Job Title: Genesys Cloud CX Architect Contact Center Transformation Location: Remote with some travel to Newark, NJ (Monthly 2 or 3 days) Mode of Hire: Contract Job Description: Required Qualifications: 8+ years of experience in contact center or CCaaS architecture. Hands-on or lead architect experience with Genesys Cloud CX. Strong understanding of IVR, omnichannel routing, integrations, and compliance. Experience working in federated delivery models. Preferred Qualifications: Genesys Clo