RESPONSIBILITIES: Kforce has a client that is seeking a Director of Outsourcing Agent Enablement in Brooklyn, NY. Summary: The Director of Outsourcing Agent Enablement will lead end-to-end enablement for a large, global outsourced workforce. This role oversees training, knowledge management, and quality programs to ensure scalable, high-quality customer support and operational excellence across multiple business lines. Key Responsibilities: * Lead and develop teams across Training, Content, an