RESPONSIBILITIES: Kforce has a client that is seeking a remote short-term Tier 1 Support Agent for a support project. Duties Include: * Handle incoming calls professionally, ensuring a positive customer experience * Accurately vet and document cases in Salesforce for escalation to senior agents * Resolve straightforward cases such as password resets and basic account inquiries * Work closely with senior support agents to ensure timely and accurate case handoffs REQUIREMENTS: * Experience in cu