job summary: Title: Team Lead - Clinical Data & Record Retrieval Duration: Open Ended w2 Contract Location: 100% Remote Shift: M-F 8:15 am-5:15 pm ET Are you a data-driven leader who knows how to motivate a team, smash performance metrics, and foster a high-performance culture? Under limited supervision, the Agent Team Lead is pivotal in upholding the highest standards of service and operational efficiency. You will directly oversee a team of 12-13 agents, ensuring they meet or exceed all